Frequently Asked Questions

Privacy & Data Protection

Got Questions? We’ve Got Answers.

Shipping

We currently only ship to the USA.

The cost of everything has increased, in some cases quite dramatically. There have been significant price increases on transportation and freight, boxes and paper products, green coffee, and other core essentials like the benefits provided for employees. Because of this, we will try to keep up with the best and most affordable way to ship to you while continuing to operate sustainably.

Returns & Damaged Orders

If you have any issues with your coffee or an issue receiving your order, please contact wideawake@tablerockcoffeeroasters.com within 15 days of your order being marked as “Delivered.” Because coffee is a perishable food product, returns of whole bean products cannot be accepted. Delivery issues involving missing, damaged, or stolen products can be resolved.

Please include information about the reason for the return in your email to us. We do not refund the cost of return shipping but will gladly accept a return or an exchange of unused items within 15 days of delivery.

Please alert us to any delivery issues as soon as possible so we can get all hands on deck to right the shipment! If your item arrives damaged, please take a picture of the exterior of the package as well as the damage to the inside. We need all this information to communicate with our shipping partners and require all claims via email to be filed within 15 days of the order being marked as “Delivered”.

Coffee & Freshness

We roast all coffee to order because we believe your coffee should arrive perfectly fresh.

Brewing & Grinding

We roast our coffees specific to the brew method that will be used. Select Espresso if you will be using an espresso machine. For all other preparations, choose Drip. However, the coffee can still be amazing using other options, and it is not a set-in-stone way to brew.

Yes. We’d be happy to help by grinding for your specific brewing method if you need help. There is an added price for grinding the coffee for the added labor costs. If you're wanting to purchase a grinder from us, please don't hesitate to reach out.

Coffee Storage & Roasts

We recommend keeping your coffee away from extreme heat or cold. Our coffee bags offer excellent environmental protection. We treat coffee like great bread, which means we advise you to buy fresh and more often rather than storing it up.

Generally, our coffee roasting style would be considered a “medium-light” roast. We have a unique roast profile for each coffee that brings out its best characteristics and flavors. We tend to feel most coffee roasters over-roast their beans or burn them. You can see the roast on each profile when you order.

Gifts & Gift Cards

“Golden tickets” offer free drinks for our incredible customers.

You can purchase the “golden tickets” in the product store or at any location.

The bundles come in 5 tickets, 10, 15, and 20. They make great gifts for the holidays.

Events & Corporate Gifts

Yes. We would happily help get you set up with coffee for your event or conference.

Yes. We would happily help get you set up with coffee as gifts for clients or staff. Send us an email or give us a call.

Wholesale

We love that—no matter if you're located right around the corner or across the US. Check out our Wholesale page and we’ll be in touch.

Yes. Table Rock Coffee Roasters welcomes wholesale relationships with coffee shops, cafés, restaurants, and stores, whether they are located right around the corner or across the US.

Careers

You can send your resume and cover letter to wideawake@tablerockcoffeeroasters.com or use the contact page to submit your information.

Send your resume and cover letter to wideawake@tablerockcoffeeroasters.com or use the contact page to submit your information. We become a tight family unit, so our turnover rate is much lower than the industry standard. We hire employees who are a great fit for our brand and company, as it is a reflection in all they do.

Privacy & Data Protection

Your privacy matters to us. When you order online, sign up for our newsletter, or join our TrailBlazers text blast system, we collect only the information necessary to process your order and keep you in the loop (like your name, phone number, and email address).

We do not sell, rent, or share your personal information with third parties. Ever. Your trust is too important to us.

You can opt out of emails or text messages at any time by clicking “unsubscribe” or replying STOP to any of our messages. We keep your data safe and secure, and we only use it to serve you better.

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